Support
Help when you need it
Most issues have a quick answer below. If yours does not, email us — a person reads every message.
My data did not sync
Your logs are safe on your device regardless. Open Settings and tap "Sync now" — the count of pending changes tells you how many are queued. If it stays stuck, check that you are signed in rather than using a guest account, since guest data does not sync by design.
I lost my data after reinstalling
Guest accounts store everything locally, so deleting the app removes it. If you had created an account, sign in and your history will download automatically. This is the main reason we suggest creating a free account once you have been tracking for a few days.
Reminders are not arriving
Check that notifications are allowed for the app in your device settings — the in-app toggle cannot override a system-level denial. Also check your quiet hours in Settings, which suppress reminders overnight by default.
My numbers look wrong after travelling
The app anchors every day to your local timezone. When you change zones it recomputes the day and hour for your whole history so nothing lands on the wrong day. If something still looks off after a long flight, open Settings and confirm your timezone is correct.
I want to start over
There is no "reset" button, deliberately — accidental data loss is worse than a messy history. You can delete individual entries from the calendar, or delete your account entirely from Settings and start fresh.
Email us
Include the request id from any error message — it points straight at the relevant log line and makes diagnosis much faster.
If you need more than an app
We cannot provide medical or crisis support. If you are struggling with nicotine dependence, your doctor or a local quitline can offer clinical help that is considerably more effective than any tracking tool. If you are in crisis, please contact your local emergency services.